Returns and Exchanges
We want you to be happy with your purchase, and we apologize if you're not. For any reason that you're not satisfied, we'll be glad to provide exchanges and returns for all items purchased from us if the following conditions are met: Return Instructions If for any reason the Customer is not satisfied with their purchase, "unworn" items can be returned for exchange or refund within 10 days from the shipping date. To request return authorization, the Customer must send a request to the address email@example.com within 10 days of receiving the order.
The email must specify the names of the items to be returned and the desired compensation: size exchange or partial/total refund. Once the return request is received, Christine Bi will send the Customer a written confirmation via email. By purchasing a package/box, it is possible to request a size exchange for one or more items or a refund of the total amount spent.
It is not possible to request an exchange for a different model than what the customer purchased. Requests for partial refunds for a smaller number of items than those contained in the purchased package/box will not be accepted. All items being returned and exchanged can only be done once. We reserve the right and full discretion to disqualify you from enjoying free returns if subsequent requests for return or exchange are for the same item or previous orders. All decisions made by Christine Bi are final.
The return can be made using any desired method, but it will always be at the customer's expense. In the case of a return made for a size exchange, the return shipping will be free. It is only possible to exchange for a different size or a different color of the same item, if available. It is not possible to exchange the item for a different product.
In the case of a return made for a refund with the right of withdrawal as the reason, the return shipping will be at the Customer's expense. The cost of shipping depends on the courier used, which will be the customer's choice. The return cost by scheduling a pickup at home with our courier is €10, which will be deducted from the final refund amount due. The refund will be visible on the Customer's credit card statement after a minimum of 30 days from the refund date.
This timing may vary slightly depending on the banking circuit of the credit/debit card used. The returned items must be received at Christine Bi within 10 days of the written authorization from the Returns department being issued to the Customer. The items must not have been worn, washed, or altered and must not show any signs of use; otherwise, the return will be void. Each item must be returned including all labels, original packaging, and accessories (box, hangers, garment covers, or anything that is part of it) received with the order, if applicable. All footwear and accessories must be returned along with their original box, which is considered an integral part of the product itself and must not have been damaged, altered, or used as the sole external packaging.
In the event that the Customer receives defective merchandise or there are shipping errors by Christine Bi , they are required to follow the same instructions as mentioned above.
Christine Bi reserves the right to request photos of the product through our communication channels before authorizing returns for defective merchandise and covering the return shipping costs to our premises. Returns of such items will be refused and returned to the Customer if the items show signs of use.
All returned items undergo a strict inspection by Christine Bi and must meet all the parameters listed in the return procedure.
Christine Bi reserves the right to invalidate the return in such cases of anomalies. In these cases, Christine Bi reserves the right to impose a charge equal to 10% of the value of the returned merchandise if the return does not comply with all the terms and conditions provided by our return policy.
Christine Bi reserves the right to refuse unauthorized returns or returns shipped with unwanted couriers. Accepting such returns still incurs a charge equal to 10% of the value of the returned merchandise.
Via Guadiana 6, Montesilvano 65015 ( PE ) Libellula S.R.L